The first contact a customer has with a business is often over the phone. But when a customer calls a business and gets placed on hold or transferred, they're frequently met with silence, beeps or poor quality background music. It makes for a seriously frustrating experience. Callers can end up feeling forgotten or wondering "am I even still connected?" In short, a poor on hold experience can lead a customer to become irritated, impatient and ultimately hang up. Worst case scenario? That customer never calls back again.
Audio Republic allows businesses to utilise the on hold experience as a strategic marketing opportunity by producing bespoke on hold audio messages that engages with a highly captive audience.
Direct dial or business mobile voicemails can be professionally voiced just like on hold messages, giving a your company that professional sound and personal touch across all of your business.read more
With brand-congruent, mood lifting music on-hold, you’ll keep callers positive and entertained – while projecting the most professional company image to listeners. the rest of your audio branding touch points.read more
Don’t underestimate the potential of your telephones’ on hold marketing ability to increase sales and enhance your company’s audio branding image
On hold messages can be exciting, informative, educational, amusing, and extremely professional, it is like a talking brochure or your own personal radio station.
The benefits of On-Hold Marketing from AUDIO REPUBLIC:
Our research shows that businesses spend 94% of their advertising budget on getting customers to call
20% of callers make a purchase decision based on information they hear while on-hold
A recent survey by Audio republic found the majority of UK businesses use over 100 hours of on-hold time per year
Using messages on-hold has been proven to reduce caller hang ups by 79%
60% of callers hang up when put on-hold to silence
Every day 70% ofbusiness callers are placed on-hold
Discover what professional voice over production can do for your business. Contact us today and we’ll produce a free no obligation bespoke on hold messaging sample for your business. Simply fill out the form below or contact us today on +44 (0) 203 745 5511
The best thing is the demo will give you a really good idea of how the finished recording could sound, so you really can try before you buy. Simply fill out the form below or contact us today on +44 (0) 203 745 5511